Who we are?
Print Lab Gifts is the operator of https://www.printlabgifts.com/. By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping is free and if the customer opts for COD, then an additional Rs.100 will be charged as shipping cost for COD.
3. Returns
PrintLab will happily honour any valid warranty claims, provided a claim is submitted within 1 year of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you by reverse shipping upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect PrintLab to process your warranty claim within 1 day. Once the warranty claim is confirmed, you will receive the replacement item (if stock is available) or repaired item.
Cancellation Policy – COVID-19
Due to COVID-19 Pandemic, you must notify within 30 minutes of placing the order if you decide to cancel your order by phone or email, preferably by email and quote your order number.
Once Status is
PICKUP GENERATED
OUT FOR PICKUP
SHIPPED
IN TRANSIT
Cancellation fee will be applicable.
If the cancellation was made in time, we will refund or re-credit your debit or credit card with the full amount, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
Refunds may take up to 2 weeks, depending upon the mode of payment collection.
4. Delivery Terms
4.1 Transit Time Domestically
In general, shipments are in transit for 1 – 7 days.
4.2 Dispatch Time
Orders are usually dispatched at 3:30 PM (IST) within 1 business days of payment of the order Our warehouse operates on Monday – Friday during standard business hours, except on Sunday and National holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 Wrong Address/Contact Info
If the order is returned after multiple failed attempts of delivery due to incorrect address or contact info. Then the users have to pay delivery charges for the re-dispatch of the order.
4.5 Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive an email from which they will be
able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present or without your concern, please contact customer
service with the next steps.
7. Duties & Taxes
The tax has already been applied to the price of the goods as displayed on the
website
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please contact us.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at printlabgifts@gmail.com